Related skills
customer support fintech german crypto english📋 Description
- Provide live chat and ticket support to users.
- Answer questions and resolve issues for a smooth Bitpanda experience.
- Learn Bitpanda tools and processes; no prior experience needed.
- Share feedback with the team to improve user support.
- Shift system including evenings and weekends with schedules planned in advance.
🎯 Requirements
- Customer-facing experience (hospitality, retail, etc.).
- Fluent English; at least B1 German or another EU language.
- Empathetic, friendly, and helpful.
- Stay calm and reliable in busy periods.
- Curious about fintech, investing or crypto; eager to learn.
🎁 Benefits
- Hybrid work model: onsite + remote with 25 extra days/year to work from anywhere.
- Competitive compensation and stock option plan.
- OpenUP mental wellbeing resources for confidential support.
- 3 extra days off in 2026 to prioritise wellbeing.
- Unlimited Udemy online courses for continuous learning.
- Exclusive perks across lifestyle, wellness, tech, and travel.
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