Associate Customer Advocate

📋 Description

• Respond to customer tickets with thoughtful, personalized communication
• Educate customers on platform capabilities and best practices
• Identify recurring challenges and drive solutions that benefit multiple customers
• Create and update knowledge base articles to improve self-service resources
• Collaborate with your team while independently owning customer challenges
• Triage, escalate, and follow up on incidents or customer-impacting events
• Quickly adapt to product, process, and policy changes
• Share best practices and contribute to continuous team improvement

🎯 Requirements

• Customer-first mindset with empathy and clear, thoughtful communication
• Curiosity to learn cloud technologies and become a product expert
• Strong problem-solving skills to find immediate and long-term customer solutions
• Adaptability to thrive in a fast-paced, evolving environment with updates
• Collaborative spirit, owning and resolving customer challenges
• Commitment to continuous improvement by sharing feedback and ideas
• Passion for simplifying complex topics and cloud accessibility

🎁 Benefits

• Career development resources and conference reimbursements
• LinkedIn Learning access with 10,000+ courses
• Well-being programs including EAP and local meetups
• Flexible time off policy
• Equity compensation and Employee Stock Purchase Program
• Equal-opportunity employer with inclusive culture