Related skills
azure aws networking unix windows server📋 Description
- Respond to client issues via phone, voicemail, email, and portal
- Manage and complete scheduled tasks on time
- Escalate incidents to Level 2/3 support when appropriate
- Adhere to ITIL processes and change management
- Contribute to knowledge base and document changes
- Set up client/internal bridge calls; DG office emergency escort (EGV)
🎯 Requirements
- Unix, Windows Server, Storage, Networking fundamentals
- Experience in IT infrastructure helpdesk role
- ITIL knowledge; ITIL certification desirable
- VMware, AWS and Azure experience
- Excellent customer service; strong written and verbal skills
- Ability to multi-task under pressure; document processes clearly
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