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crm account management customer success security renewals📋 Description
- Build trusted relationships with day-to-day stakeholders and executive sponsors.
- Monitor onboarding with implementation teams to ensure go-lives; escalate risks.
- Drive adoption via tailored success plans and regular check-ins.
- Lead quarterly VRRs to show outcomes and ROI.
- Manage renewals and identify early churn risk; coordinate mitigation.
- Identify expansion opportunities; hand off or collaborate with Sales.
🎯 Requirements
- 1–3 years in customer success or related client-facing roles.
- Strong communication and exec-level presentation skills.
- Consultative mindset and problem-solving.
- Experience coordinating cross-functional teams and escalating issues.
- Comfortable with CRM and collaboration tools.
- Basic understanding of security tools and usage.
🎁 Benefits
- Medical Insurance for employees and dependents.
- Life Insurance protection.
- Retirement match program.
- Hybrid work model: 2-3 days in office.
- PTO with sick and casual leave.
- Professional development reimbursement.
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