Associate Authentication Analyst

📋 Description

• Project a professional company image through phone, chat and email interactions.
• Recognize, document and alert supervisors of trends in customer calls.
• Research customer organizations and verify organization contact details online.
• Answer pre-sales and customer inquiries via phone, email, and live chat.
• Analyze validation test data to determine whether systems or processes have met validation criteria or to identify root causes of production problems.
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems.

🎯 Requirements

• High School Diploma or equivalent.
• 1+ year of experience in customer service.
• Comfortable working on a computer daily and conversing over the phone and through email.
• Strong oral, written and interpersonal communication skills.
• Proficient knowledge of Microsoft products and other applicable software or applications.
• Detailed-oriented with excellent organization skills.

🎁 Benefits

• DigiCert offers a competitive benefits package for all of our full-time employees.