Associate Authentication Analyst

📋 Description

• Project a professional image via phone, chat, and email.
• Identify and report trends in customer calls.
• Research customer organizations and verify contact details online.
• Answer pre-sales and customer inquiries via phone, email, and live chat.
• Analyze validation data to verify criteria or identify root causes.
• Coordinate validation testing with affected departments.

🎯 Requirements

• High School Diploma or equivalent.
• 1+ year of experience in customer service.
• Comfortable with computer work, phone and email.
• Strong oral, written, and interpersonal communication.
• Proficient with Microsoft products and related software.
• Detail-oriented with excellent organization.

🎁 Benefits

• Competitive benefits package for full-time employees.