Related skills
sales onboarding customer experience team leadership retail managementπ Description
- Lead daily team huddles and floor execution; reinforce sales priorities.
- Coach, develop, and motivate associates through real-time feedback and hands-on leadership.
- Balance floor leadership, reporting, and sales execution for planning and customer experience.
- Support hiring, onboarding, and training of sales-driven teams.
- Contribute to store performance using KPI insights to adjust execution.
- Lead during high-traffic periods; protect service standards and customer experience.
π― Requirements
- Previous experience in a retail lead or management role, supporting a similar-sized team and store volume.
- Proven ability to lead, coach, and develop teams to drive business results while delivering an exceptional customer experience.
- Experience recruiting, onboarding, and retaining high-performing teams, consistently meeting or exceeding store KPIs.
- Strong capability to balance floor leadership, reporting, and sales execution, with exposure to sales planning and performance management.
- Analytical and adaptable, using sales, staffing, and KPI insights to make real-time decisions, especially during high-traffic periods.
- Alignment with Knix values; delivering a comfortable, inclusive end-to-end client experience; community events are a plus.
π Benefits
- Base salary plus monthly bonus, with performance-based pay increases.
- Health benefits starting on day one; access to mental health & wellness platform.
- Parental leave top-up up to 80% of your salary.
- RRSP matching up to 3% of your pay.
- 50% discount on Knix products.
- Paid vacation days and 3 floater days annually.
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