Related skills
crm chatbot excel google workspace csat📋 Description
- Lead and coach CS agents and Team Leads to drive performance.
- Oversee workflow and CS systems to meet KPIs: Response Time, CSAT.
- Handle customer and driver escalations professionally.
- Identify workflow improvements with data-driven solutions.
- Collaborate with Marketing, Sales, and Driver Ops to align CS goals.
- Analyze metrics and present insights to CS Manager.
🎯 Requirements
- 3–5 years in CS/Operations; 1–2 years in a leadership role.
- Experience in logistics, e-commerce, or high-growth startups preferred.
- Native-level Japanese; business English for regional/global teams.
- Proficiency in CRM tools, Google Workspace, and Excel for data analysis.
- Can-do attitude; calm and decisive under pressure.
🎁 Benefits
- Global culture: global tech energy with a local Japanese startup focus.
- Impact: help shape how Japan moves.
- Growth: rapid career advancement across Japan.
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