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customer experience leadership training scheduling clinic operationsπ Description
- Lead the hospital team to deliver client experience in clinic and virtually.
- Manage performance across Medical Quality, Member Experience, Team Engagement, and Growth.
- Build and oversee appointment scheduler; plan forward to maximize productivity.
- Identify development opportunities; provide regular feedback for growth.
- Oversee training programs; ensure compliance, progression, and pathways.
- Approve, correct, and monitor timesheets; manage PTO requests.
π― Requirements
- Demonstrated leadership ability in previous roles.
- Veterinary experience preferred but not required.
- Ability to build trust quickly with collaborative relationships.
- Willingness to grow and adapt; embrace change.
- Exceptional verbal and written communication skills.
- Experience supervising others and coaching performance (e.g., running shifts).
π Benefits
- Excellent medical, vision, and dental coverage with options.
- 401k savings plan with company match.
- Flexible time off and paid parental leave.
- Free membership to Modern Animal for pets and discounts on extra services.
- Continuing education allowance.
- Uniform allowance.
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