Become an expert in Asana's platform and help customers transform how they work.
Deliver high-quality support across product areas, including complex issues via video calls.
Own support cases end-to-end with timely follow-up and clear communication.
Troubleshoot SaaS issues, including authentication (SAML/SSO), browser behavior, and access.
Liaise with product and internal teams to escalate bugs and share feedback.
Identify patterns in inquiries to drive product/process improvements.

🎯 Requirements

3-6 years in customer support, SaaS; live channels (video/phone) preferred.
Natural troubleshooting skills and strong technical aptitude.
Excellent written and verbal communication in Japanese.
Impeccable customer skills: communication, empathy, integrity.
Proficiency with Asana or other work management platforms; API integrations experience.
Curiosity about AI tools and willingness to learn.

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