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About Arine

Arine is a leading software company that delivers solutions to help teams work more efficiently. This is a remote-friendly opportunity based in the United States.

Role Overview

As a Technical Support Analyst at Arine, you will provide frontline technical assistance to customers, troubleshoot issues, and ensure a smooth user experience with our SaaS platform. This is a remote role based in the United States.

Responsibilities

Respond to customer inquiries via email, chat, and tickets
Troubleshoot technical issues and guide users through solutions
Collaborate with product and engineering teams to reproduce and triage defects
Document cases clearly and maintain knowledge base articles
Help identify recurring issues and contribute to process improvements

Requirements

1-3 years of technical support or customer service experience
Excellent written and verbal communication skills
Strong problem-solving abilities and a customer-first mindset
Familiarity with SaaS products and common ticketing systems (e.g., Zendesk)
Ability to work effectively in a remote environment

Benefits

Competitive compensation
Remote-friendly work environment
Flexible scheduling

Arine