Manager, Training and Enablement

Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.

Why This Role Is Important To Arcadia

As Manager, Training and Enablement (Medical Economics expert), you will leverage your extensive, operational, experience in medical economics to tangibly shape some of our newest customer programs. Your expertise in value-based care, medical economics, including risk adjustment, cost management, networks optimization, contract forecasting, will directly impact the effectiveness of our training programs, influencing product development and customer adoption strategies.

What Success Looks Like

In 3 months: Establish a clear understanding of current Arcadia training programs; Initiate collaboration with product and customer teams, leveraging your expertise to inform immediate enablement initiatives; Engage with customer management teams as part of customer engagements efforts.

In 6 months: Implement targeted training sessions addressing specific medical economic topics relevant to our customers; Build robust relationships with internal stakeholders, embedding a credible customer viewpoint into ongoing projects.

In 12 months: Maintain a structured and evolving curriculum that addresses emerging customer needs and platform developments; Demonstrate measurable impact through customer adoption, engagement, and enhanced internal cross-team knowledge of customer workflows.

What You'll Be Doing

• Key Responsibilities
  • Platform Expertise & Customer Insight: Serve as an expert resource with extensive knowledge of medical economics related workflows critical to operational success in the context of value-based care.
  • Partner with Arcadia’s product, development, and data analytics teams to provide credible customer perspectives for enhancing product features and functionalities.
• Customer Enablement & Training: Contribute directly to the development and delivery of training programs that leverage your medical economics expertise, providing customers actionable strategies for risk adjustment, cost management, network optimization, contract forecasting.
• Actively participate in and contribute to certification programs, bringing your operational experience to Arcadia’s internal and customer-facing training initiatives.
• Continuous Improvement & Content Development: Identify gaps in training and enablement resources, drawing on your customer experience to design impactful programs tailored to medical economics professionals.
• Cross-Functional Collaboration: Collaborate closely with engineering, support, and professional services teams, influencing the development of training and enablement content based on customer needs.

What You'll Bring

• Proven track record in medical economics, with deep expertise in areas such as healthcare analytics and economics, VBC contract management, risk adjustment, network optimization, cost management.
• Extensive hands-on experience with systems enabling value-based care operations.
• Demonstrated ability to create effective training materials and communicate complex concepts clearly and persuasively.
• Strong analytical, strategic thinking, and problem-solving abilities.
• Exceptional project management skills and a collaborative, results-oriented mindset.

Would Love for You to Have

• Previous experience with Arcadia solutions.
• Previous experience in consulting with providers and/or payers organization on leveraging data to deliver on Value-based care programs.
• Passion for educating others and enthusiasm for customers' success.

What You'll Get

• Opportunity to shape impactful training programs in a rapidly evolving healthcare environment.
• Engagement with cross-functional teams in a mission-driven company transforming healthcare.
• A flexible, remote-friendly workplace culture that emphasizes personal and professional development.
• Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care.
• A flexible, remote friendly company with personality and heart.
• Employee driven programs and initiatives for personal and professional development.
• Be a member of the Arcadian and Barkadian Community.