Related skills
sip cti ucce h.323 cucm📋 Description
- Monitor alarms and resolve issues for NICE Solutions and voice infra.
- Lead incident, problem, and change management.
🎯 Requirements
- 2-4 years in technical support, telephony, and VOIP.
- CTI or voice recording product knowledge.
- VOIP protocols SIP and H.323.
- Experience with CUCM, UCCE, Avaya Aura, and voice gateways.
- PBX/ACD experience and Windows OS knowledge.
- Willing to work 24/7 shifts including weekends.
🎁 Benefits
- Nice experience – advantage.
- NICE Engage Certification preferred.
- CCNA and MCSE certifications preferred.
- AWS, Azure, VMware, and Citrix certifications are a plus.
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