Related skills
project management leadership contract management itil service desk📋 Description
- Responsible for project management of complex IT contracts.
- Plans, organizes and manages groups of technical staff.
- Provides admin/technical direction; hires/terminates; allocates resources.
- Establishes procedures to meet schedules and production targets.
- Coordinates with team/management/clients; responds to requests.
- Keeps up to date with industry trends; delivers stakeholder presentations.
🎯 Requirements
- Proven experience managing Tier 2 support desks in large environments (10k+ users).
- Manages Tier 2: call mgmt, accounts, reporting, and workforce.
- Experience managing Service Level Agreements (SLAs).
- Holds ITIL Certification; MCSE or similar.
- 15 years IT experience with at least 10 in a management role.
- BA/BS in CS, Engineering, Math, Business, or related.
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