Related skills
azure java powershell saas mongodb📋 Description
- Provide first-line support to Appspace customers via phone, email, chat, and remote sessions.
- Diagnose issues and deliver clear, timely resolutions.
- Conduct root cause analysis to identify and address underlying technical problems.
- Document technical interactions, solutions, and escalations for knowledge sharing.
- Collaborate with Engineering and Product to resolve issues and improve the product.
- Maintain knowledge of the Appspace platform and stay updated on tech trends.
🎯 Requirements
- 1-2 years in a technical support role or related field.
- Strong understanding of TCP/IP, firewalls, and ports.
- Experience troubleshooting software applications in SaaS environments.
- Excellent communication and interpersonal skills.
- Proficiency in technical documentation and knowledge base creation.
- Ability to work independently, prioritize tasks, and meet deadlines.
🎁 Benefits
- Competitive salaries with benefits.
- Medical, dental, and vision coverage.
- 401(k) plan and parental leave.
- Generous PTO and flexible schedules.
- Remote work opportunities and Quiet Fridays.
- Casual dress code.
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