Marketing CRM QA Lead

About Appnovation Technologies

Appnovation Technologies is a global digital partner delivering marketing technology solutions and CRM implementations for leading organizations. We are seeking a Marketing CRM QA Lead to ensure the highest quality across our marketing CRM initiatives.

Role Overview

The Marketing CRM QA Lead will own quality assurance for marketing CRM programs, lead QA strategy, and collaborate with cross-functional teams to deliver reliable, data-driven marketing campaigns from San José on-site. This is a leadership role focused on building robust QA processes and ensuring data integrity across CRM systems.

Responsibilities

• Lead QA efforts for Marketing CRM projects, including requirement analysis, test planning, test case development, and result reporting
• Develop and maintain QA strategies, test plans, and test automation where appropriate to ensure campaign data integrity and system reliability
• Collaborate with Marketing, Sales, Product, and Engineering teams to define quality metrics and ensure alignment with business objectives
• Mentor and manage QA engineers, provide feedback, and promote a culture of quality across the team
• Ensure compliance with data privacy and security standards in marketing systems
• Participate in release planning, risk assessment, and defect triage

Requirements

• 5+ years of QA experience, preferably with CRM/Marketing Automation platforms
• Strong understanding of marketing workflows, CRM data models, and data quality testing
• Experience leading QA teams or projects
• Excellent analytical thinking, problem-solving, and communication skills
• Familiarity with test planning, test case design, and defect tracking
• Ability to collaborate with cross-functional teams and manage stakeholders

Benefits

• Competitive salary and benefits
• Opportunities for professional growth and development
• A collaborative, inclusive team culture