Related skills
api english on-call logs📋 Description
- Issue triage, timely resolution; document issue trends; weekend on-call.
- Resolve API errors; interpret logs; work with tech teams to diagnose issues.
- Customer interaction: act as brand ambassador with personalized responses.
- Collaborate on product features; test fixes; surface customer feedback.
- Create knowledge articles; grow knowledge base from feedback.
- Keep up with product changes to provide accurate support.
🎯 Requirements
- 3+ years in software customer support
- English at business level
- Troubleshooting and root cause analysis
- API error diagnosis and log interpretation
- Customer-focused communicator; proactive
- Willingness to rotate weekend on-call
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