Related skills
documentation ui api integration bug tracking📋 Description
- Triage and resolve customer requests; identify trends.
- Reproduce bugs for product teams; weekend on-call rotation.
- Identify and resolve API errors; interpret logs for diagnostics.
- Collaborate on integration, UI and bug issues with tech teams.
- Provide positive, personalized customer interactions.
- Test features and fixes; surface feedback for improvements.
🎯 Requirements
- 3+ years in software customer support.
- Business-level English for enterprise clients.
- Strong troubleshooting and root-cause analysis.
- Proactive ownership and effective communication.
- Customer-focused with professional communication.
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