Lead a team of 20 application support specialists; mentor and develop staff
Oversee ITSM operations (ServiceNow) and incident/change management
Drive operational excellence: KPIs, MTTR, first-call resolution; maintain docs
Manage 24/7 coverage: resource planning, shift scheduling, capacity
Lead cloud migration initiatives with infra/architecture/dev teams; ensure readiness and runbooks
Own escalation for critical incidents and drive root-cause analysis

🎯 Requirements

7+ years in application support/IT operations; 3+ years managing teams of 10+
10+ years in application system design and implementation
5+ years IT architecture and cloud migration methodology
Hands-on cloud migration projects (AWS, Azure, GCP) and Zero Trust/auth solutions
Bachelor's degree (or advanced) and Active DoD Top Secret Clearance
ITIL/ITSM experience with monitoring tools (ServiceNow, Datadog, PagerDuty, Splunk)

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