Application Support Engineer SQL / SaaS (Remote - Mexico Only)
Related skills
crm saas sql relational databases logging📋 Description
- Provide frontline technical support for Varicent SaaS customers.
- Troubleshoot issues, collect traces and logs, and reproduce bugs.
- Collaborate with product and engineering to fix defects.
- Document case progress and update CRM records.
- Ensure high customer satisfaction and successful product adoption.
- Communicate clearly with customers across time zones.
🎯 Requirements
- 2+ years of relevant technical experience.
- Familiar with relational databases concepts; basic admin and SQL scripting.
- Proven experience with SaaS platforms.
- CEFR B2 English or higher.
- Strong troubleshooting and incident management skills.
- Experience with CRM and ticketing tools.
🎁 Benefits
- Competitive benefits and perks.
- Comprehensive wellness programs (medical, dental, vision).
- Annual time off per local regulations.
- Fully remote with flexible work hours.
- Global, diverse, collaborative culture.
- Opportunities for training and career growth.
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