Maintain 24/7 global crypto trading system; provide L2/L3 support.
Support Sales, business, institutional and retail users (app, API, network).
Own production incidents end-to-end; coordinate with teams for timely resolution.
Own releases, audits, and BCP; ensure ITIL/SLA compliance.
Monitor/automate alerts; maintain knowledge base and SOPs.
Identify improvements; automate tasks; raise service levels.

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