Provide enterprise application support and ensure smooth system operations for clients.
Collaborate with customers, project teams, developers, QA, and R&D to investigate issues.
Troubleshoot application problems and perform root cause analysis.
Drive issues to resolution in a fast-paced environment.
Engage with SQL queries, APIs, log analysis, and client interactions.
Own tickets from intake to successful closure.

🎯 Requirements

Diploma or Degree in IT, CS, Software Engineering, or related.
Min. 2–4 years of experience in Application/Technical/Production Support.
Experience supporting web-based or enterprise applications.
Strong troubleshooting and analytical skills.
Familiarity with SQL queries and database investigation.
Experience with Jira, ServiceNow, or similar ticketing tools.

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