Related skills
sql excel powerpoint word📋 Description
- Own tickets from intake to resolution for internal and external platforms.
- Investigate root causes and troubleshoot with Engineering and Product.
- Build and maintain docs to support issue resolution.
- Share knowledge to upskill the Application Support team.
- Analyze trends and report insights to inform improvements.
- Work with the Technology Team and own key areas of responsibility.
🎯 Requirements
- 1+ years of relevant experience in similar roles.
- Troubleshooter who loves investigating to root cause.
- Technically comfortable with software concepts, logs, and workflows; SQL is a plus; Excel/PowerPoint/Word basic.
- Emotionally intelligent with strong user empathy.
- Executor who manages multiple issues in a fast-paced environment.
- Strong written communicator; clear, concise writing.
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