Related skills
databases docker python kubernetes zendesk📋 Description
- Investigate and resolve API, DB, server, and container issues
- Serve as primary technical contact for customers
- Collaborate with Engineering/Product/Sales to escalate bugs and requests
- Create and maintain documentation and knowledge base articles
- Reproduce customer environments to identify root causes
- On-call rotation for after-hours support
🎯 Requirements
- 2-4 years in technical support or customer-facing engineering
- Strong problem-solving and analytical skills
- Excellent written and verbal communication
- Proficiency in web hosting tech, APIs, and log analysis
- Experience with Zendesk/Linear/JIRA
- Customer-centric mindset; able to work independently in a fast-paced env
🎁 Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible PTO
- Paid parental leave
- Retirement savings plan
- Remote work setup budget
- Monthly wellness stipend
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