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crm customer support saas sql relational databases📋 Description
- Provide expert assistance to Varicent SaaS users.
- Troubleshoot technical challenges and resolve incidents.
- Collaborate with product/dev teams to report bugs and improvements.
- Reproduce issues and document steps to aid fixes.
- Communicate progress and resolutions via video, email, and CRM.
- Thrive in a diverse, remote customer-support team.
🎯 Requirements
- 2+ years of relevant technical experience.
- Proficient with SaaS platforms and support tools.
- Familiar with relational databases and SQL scripting.
- Strong written and verbal communication to non-technical users.
- CEFR B2 English proficiency or higher.
- Ability to work EST business hours.
🎁 Benefits
- Market-leading compensation package.
- Wellness programs for health and wellbeing.
- Remote work flexibility with autonomy.
- Global culture with hubs in multiple countries.
- Generous annual paid time off.
- Ongoing training and development opportunities.
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