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sql testing qa itil servicenow📋 Description
- Provide advanced technical support for organization apps.
- Troubleshoot complex issues, including data discrepancies.
- Perform root-cause analysis with dev teams.
- Participate in software testing and QA activities.
- Develop and maintain technical docs for applications.
- Identify process improvements to boost user satisfaction.
🎯 Requirements
- Bachelor’s degree in CS/IS or related field.
- ITIL Foundation certification required.
- 3–5 years in technical or application support.
- Strong problem-solving and communication skills.
- Familiarity with SQL and basic database concepts.
- Experience with ITSM tools (ServiceNow or BMC Helix).
🎁 Benefits
- Savings / Monthly 13% cap
- Pantry vouchers 9% deposited monthly
- Christmas Bonus: 25 days of income
- Vacations: 12 days after first year
- Anniversary Bonus: 10 days base salary
- Major Medical Insurance covers you and your family
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