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salesforce powershell apis itil studio📋 Description
- Support core business apps, esp Twilio Flex, Salesforce, and internal tools.
- Troubleshoot app issues: call flows, agent states, integrations, auth, permissions, performance.
- Investigate and resolve Twilio Flex incidents (TaskRouter, Studio, routing, integrations).
- Follow incident management and escalation procedures; participate in testing.
- Salary: $50,000-$70,000; remote CST hours; bonus.
- Document fixes and contribute to internal knowledge base.
🎯 Requirements
- 2-4+ years in application or technical support.
- Hands-on Twilio Flex or similar contact center support.
- Strong troubleshooting across apps, integrations, and user-access issues.
- Experience with ticketing systems and documenting incidents and resolutions.
- Excellent written and verbal communication skills.
- Preferred: Salesforce CRM integrations and Twilio components (TaskRouter, Studio).
🎁 Benefits
- Year-end discretionary performance bonus.
- Benefits package provided.
- Remote, full-time role.
- Equal Opportunity Employer.
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