Related skills
slack salesforce jira notion jsm📋 Description
- Tier 2 support and configuration for Salesforce, FenX, and Atlassian Suite.
- Handle admin tasks, user provisioning, and permission management.
- Troubleshoot issues and perform root cause analysis with vendors or dev teams.
- Partner with Operations to maintain the Core System and monitor performance.
- Create SOPs and KB articles; identify automation opportunities.
- Guide junior team members and train end users to improve adoption.
🎯 Requirements
- Technical: Salesforce Sales/Service Cloud and Atlassian Jira JSM Assets.
- Proactivity with a can-do attitude to improve system performance.
- Organization: manage multiple priorities in a fast paced environment.
- Empathy: patient and supportive approach to troubleshooting.
- Communication: fluent English, written and spoken.
- Collaborative spirit; multidisciplinary teamwork; Salesforce ADM-201 or Atlassian cert is nice.
🎁 Benefits
- Competitive starting salary with annual discretionary bonus.
- Dedicated mentorship from experienced managers.
- Cutting edge technology and tailor made tools.
- Clear, accelerated career progression.
- Dynamic and supportive culture.
- Generous benefits package tailored to your location.
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