Related skills
grafana react native new relic kibana hls📋 Description
- Guard the IPTV platform to keep user experience seamless.
- Investigate bugs, reproduce friction, and write Friction Reports.
- Trace issues end-to-end using Kibana, Grafana, New Relic, Sentry.
- Leverage AI-driven detection and logs to speed diagnosis.
- Bridge Client Success and D2C Support with clear tech diagnoses.
- Test fixes and release candidates with AppCentre for streaming reliability.
🎯 Requirements
- 2+ years in technical support or application support.
- Knowledge of HLS/DASH manifest files, ABR streaming.
- APIs, DNS, load balancers, CDN architecture, HTTP status codes.
- Excellent written and verbal German and English.
- Ability to articulate complex technical information clearly.
- Familiarity with Kibana, Grafana, New Relic, or similar monitoring tools.
- Urgency and ownership when services impact real-time user experiences.
- Curiosity to investigate beyond symptoms to root causes.
🎁 Benefits
- 30 days vacation plus public holidays.
- Flexible, trust-based working hours; remote work worldwide for up to 8 weeks/year.
- Personal development budget and German classes; company hack days.
- Inclusive, diverse team and equal opportunities.
- Health checks and wellbeing support; team sports and more.
- Carbon neutral initiatives and employee Green team; bike rentals.
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