Technical Support (Enterprise Accounts)

About Appian

Appian Corporation is a leading provider of low-code automation software that helps organizations accelerate digital transformation. This is a hands-on Technical Support role focused on enterprise accounts, based in Sydney, Australia.

Role Overview

You will be the primary technical contact for Appian's enterprise clients, delivering proactive support, troubleshooting complex issues, and guiding customers toward successful outcomes.

What you'll do

• Respond to and triage complex technical inquiries from enterprise customers.
• Collaborate with Product, Professional Services, and Engineering to resolve issues and implement solutions.
• Own escalations and drive timely resolution while maintaining high customer satisfaction.
• Provide guidance on best practices, configuration, and optimization of Appian deployments for large-scale environments.
• Exercise strong communication with non-technical stakeholders and cross-functional teams.

Requirements

• 3+ years of technical support or customer success experience supporting enterprise accounts.
• Strong problem-solving and troubleshooting skills with a customer-first mindset.
• Ability to explain technical concepts clearly to non-technical audiences.
• Experience with enterprise software environments, cloud services, and data-oriented troubleshooting.
• Bachelor's degree or equivalent experience.

Benefits & Location

Location: Sydney, Australia. This is an on-site role with opportunities to collaborate with global teams. We offer a competitive benefits package and a supportive work culture.

How to apply

Please apply through the Greenhouse portal: https://job-boards.greenhouse.io/appian/jobs/6193287