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Job Description
Appian Corporation is seeking a Technical Support Engineer in Mexico City, Mexico. This role provides technical assistance to customers, troubleshoots issues on the Appian platform, and collaborates with engineering and services teams to deliver effective solutions.
Responsibilities
- Provide technical support to customers via phone, email, and chat
- Diagnose and troubleshoot software issues on the Appian platform
- Collaborate with Engineering and Professional Services to resolve customer problems
- Escalate complex issues as needed
- Contribute to knowledge base and support tooling
Requirements
- Strong problem-solving and communication skills
- Willingness to learn Appian technology and low-code platforms
- Experience in software or technical support (campus/entry-level welcomed)
- Fluent in English; Spanish proficiency desirable
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