Related skills
salesforce intercom jira rest apis markdown📋 Description
- Create and maintain clear, accurate, customer facing documentation for new and existing products
- Partner with PMs, Eng, QA, and Platform Success to understand features and user workflows
- Lead integration of new product docs into current docs with consistent structure and tone
- Review UI text, error messages, and in-product copy during development
- Support multiple features or teams in parallel, balancing priorities and deadlines
- Think of developers as customers and advocate for their needs in documentation
- Contribute to weekly release notes and feature announcements as needed
- Review and provide feedback on other writers' work
- Help evolve and maintain our internal style guide and standards
- Participate in code and API reviews to ensure doc accuracy and consistency
🎯 Requirements
- Degree in English, Technical Writing, CS, or equivalent with 5+ years in technical writing
- Strong writing and editing skills with a sharp eye for clarity and detail
- Experience creating and maintaining docs with a docs-as-code approach
- Experience writing developer-focused documentation
- Working knowledge of B2B sales and revenue operations
- Working knowledge of Salesforce sales operations
- Experience with Intercom, ReadMe, Docusaurus, or similar platforms
- Familiarity with issue tracking and project management tools such as JIRA
- Strong comfort working with Markdown
- Working knowledge of Intercom knowledge base
- Experience testing and documenting REST APIs
- Basic knowledge of at least one programming language such as JavaScript or Java
- Good understanding of HTML, XML, and CSS
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