Related skills
salesforce excel oracle zoho rpa📋 Description
- Nurture an outstanding support journey for stakeholders
- Manage and direct omnichannel inquiries per SLAs
- Use ticketing system to route inquiries to teams
- Respond to order status inquiries; escalate as needed
- Identify high-priority requests and triage
- Organize data import/export across sources
🎯 Requirements
- Related operations experience; Bachelor's degree a plus
- Prior Telecommunications experience
- Superb customer support, organizational and problem solving skills
- Strong data integrity and analytical skills
- Extensive experience with Excel or Google Sheets
- Familiarity with CRM systems (Salesforce, Oracle, Zoho)
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