Own end-to-end renewal for assigned accounts; identify risk early and act.
Serve as trusted advisor; capture feedback and remove roadblocks.
Analyze usage and satisfaction data; provide actionable insights to expand value.
Escalate concerns; coordinate resources for swift issue resolution.
Monitor customer health metrics; flag churn risk and mitigation plans.
Maintain renewal timelines and forecasts in CRM and success tools.

🎯 Requirements

Bachelor's degree in business, technology, or related field.
2+ years in customer success, account management, or retention in SaaS/tech.
Proven retention success within an assigned book of business.
Experience analyzing customer health data and reducing churn.
Strong relationship-building; ability to be a trusted advisor.
Excellent command of English; comfortable hosting virtual meetings and presenting.

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