Cloud Services Administrator

📋 Description

• Execute customer-initiated account modifications (licenses, seat changes, suspensions, cancellations).
• Own and manage a high-volume queue of ticket-based requests with timely, professional communication.
• Maintain strict adherence to SLAs, prioritizing accuracy to minimize disruption.
• Serve as operations liaison with Sales, Technical Support, and Finance for subscription and billing.
• Ensure all account activities comply with vendor licensing policies and internal controls.
• Proactively communicate process requirements and status updates to stakeholders.

🎯 Requirements

• 4 years in a high-volume operational role, preferably software licensing or cloud admin.
• Ability to manage multiple tasks under pressure with high accuracy.
• CRM and ticket systems experience (Salesforce, Zendesk, ServiceNow).
• Excellent written and verbal communication; translate tech/billing to non-tech audiences.
• Strong analytical mindset with focus on detail and data integrity.
• Familiarity with subscription models and cloud provider portals (Microsoft, Google, AWS).