Lead Fraud Operations Analyst

Apollo.io

is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io

provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io

turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.

About the role:

The Lead Fraud Operations Analyst is a core Fraud team member that performs and leads complex product abuse and fraud investigations. They will be responsible for independently handling fraud investigations, identifying fraud vulnerabilities, designing cross-team handling procedures and training Support teams on verification procedures. The ideal candidate will have experience performing technical product investigations from ticket/escalation to data analysis and source-code review. This role will challenge you to think "outside-the-box" and requires effective communication and prioritization skills.

Daily Adventures & Responsibilities:

• Fraud Escalations and Investigations
• Investigate customer-reported events such as account takeover, anomalous activity and abuse reports.
• Review, classify and respond to chargebacks and events due to fraud.
• Investigate volumetric/anomaly alerts generated by Apollo’s fraud detection services.
• Perform attribution analysis of scaled fraud events through data analysis (SQL/Python).
• Handle external brand abuse cases and takedowns.
• Optimize Fraud Investigation Handling Procedures
• Build fraud event classification and retroactive analysis processes across Fraud, Security, Support, Billing and Sales.
• Identify and incorporate key data sources for manual and automated investigation enhancements.
• Perform Root-Cause Fraud Vulnerability Analysis
• Determine functional fraud vulnerabilities and partner with Product/Engineering to prioritize remediation.
• Review external fraud actor activity and leverage open source intelligence techniques for threat actor profiling.

• Train Customer-Facing Teams on Verification and Identification Methodologies
• Design low-friction KYB/KYC and asynchronous verification procedures.
• Coach and lead junior Fraud Analysts and non subject-matter experts.
• Collaborate with customer-facing Support staff regularly on customer issues.

What We're Looking For:

• 5+ years of experience in fraud investigations or similar operations roles.
• Demonstrable SQL-based querying skills (Simple queries such as inner/outer joins, CTEs). Experience with MongoDB is a significant plus.
• Chargebacks, disputes and ACH are familiar terms of which you understand the full lifecycle.
• Familiarity with rules-based fraud rule development such as Stripe Radar, Signified etc (we do not require specific vendor experience).
• Experience creating, writing, and providing training on complex operational processes for customer facing or fraud teams.
• An inquisitive and investigative nature: You are driven by curiosity and seek answers to problems by sifting through messages, logs and tangible evidence to understand the mindset and actions of an attacker.
• Willingness and strong desire to work independently and problem-solve with visionary guidance.
• Positive, learning mindset along with a detail-oriented, analytical approach to problem solving.
• Comfort with self-prioritization and letting “small fires burn.”
• You are excited about working remotely and have the skills and self-discipline to do so effectively.
• Good written and spoken English proficiency.