Related skills
voip apis sdks sip webrtc📋 Description
- Investigate, troubleshoot, diagnose, and resolve API/SDK issues for customers
- Communicate effectively with customers and internal stakeholders
- Problem solver with curiosity and rapid learner
- Contribute to internal and external knowledge bases
- Collaborate to identify bugs and escalate to next-level support
- Communicate with developers and non-technical users
🎯 Requirements
- Bachelor's Degree in Computer Science or equivalent
- 3-5 years in tech support, customer success, or TAM in telecom or SaaS
- Experience supporting or implementing APIs or SDKs
- Experience with VoIP/SIP/RTP/WebRTC/WebSockets or messaging (SMS, SMPP, GSM, MMS)
- Capable of troubleshooting client and server-side code
- Experience with PHP, Python, Ruby, Node, JavaScript, iOS or Android development
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