Related skills
integrations apis splunk vendor management postman📋 Description
- Primary contact for post-integration vendor issues.
- Handle direct customer calls; identify issues; resolve when possible.
- Troubleshoot integrations using Toast tools like Splunk and Postman.
- Update customers within SLAs; document tickets; escalate when needed.
- Represent customer/vendor; collect feedback to drive product improvements.
- Pursue customer satisfaction; delight customers in every interaction.
🎯 Requirements
- Fluent / Bilingual in French and English.
- 2+ years in customer/technical support.
- Experience with APIs and integrations.
- Excellent verbal and written communication.
- Proficient in troubleshooting and analysis.
- Ability to work day/evening/weekends.
🎁 Benefits
- Hybrid work model for in-person collaboration.
- Competitive benefits package.
- Inclusive hiring with accommodations.
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