Primary contact for post-integration vendor issues with integrations.
Take direct customer calls, identify problems, set expectations, resolve.
Troubleshoot integration issues using Toast tools like Splunk and Postman.
Provide updates within SLAs and document support tickets; escalate when needed.
Be the voice of the customer and vendor, collecting feedback to drive improvements.
Strive for customer satisfaction; each interaction should delight.

🎯 Requirements

2+ years in customer/technical support.
Experience with APIs and Integrations.
Excellent verbal and written communication.
Proficient in system troubleshooting and analysis.
Passion for customer and vendor support.
Ability to work day, evening, and weekend shifts.

🎁 Benefits

Hybrid work model with in-person collaboration.
Accessible and inclusive hiring process.
Diversity, equity, and inclusion in our culture.
Bread puns encouraged but not required.

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