Provide best-in-class customer support during API onboarding with clear communication
Tools: support customers using Postman, MS Teams, Salesforce, Freshdesk
Collaboration: work with Sales, Product and Engineering to ensure smooth onboarding
Performance Metrics: track KPIs for onboarding and customer satisfaction
Efficiency: identify process improvements to boost operational efficiency

🎯 Requirements

Customer-centric mindset to continually improve client service
Maintain high accuracy; complete tasks right first time
Excellent verbal and written communication; convey complex info clearly
Delivery-focused; self-motivated with a can-do attitude
Able to work to tight deadlines on multiple items under pressure

🎁 Benefits

Flexible culture for work-life balance
London office or remote/hybrid options
27 days annual leave plus bank holidays
Work abroad up to 30 days in 12 months
Private healthcare and dental cover
Personal development budgets and LinkedIn Learning

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