APAC Technical Product Leader - Fintech / Partner Success (100% Remote - Singapore)

📋 Description

• Lead implementations and UAT across multiple accounts; API testing, data pipeline testing
• Validate and structure partner issues before escalation: steps, logs, API debugging, severity, data insights
• Maintain documentation and apply project management best practices
• Primary technical contact for APAC accounts; conduct QBRs with tech metrics and business outcomes
• Identify expansion opportunities via usage analysis; partner with Sales on upsells
• Build scalable intake, triage, and escalation workflows with templates, playbooks, and SLAs

🎯 Requirements

• An excellent communicator who can build trust with partners and internal teams through clarity, consistency, and professionalism.
• Comfortable operating across several partners at once, with strong prioritization, context-switching, and organizational skills.
• Adept at turning ambiguity into clarity and designing repeatable processes that scale.
• SQL literacy and understanding of software architecture, APIs, REST integrations, and data structures
• Experienced in roles such as Technical Account Manager, Solutions Engineer, Technical Support Engineer, Product Management, or a similar hybrid technical-customer role.
• Strong judgment in evaluating issue severity, partner impact, and operational urgency.

🎁 Benefits

• Well-funded and proven startup with large ambitions, competitive salary, and the upsides of a pre-IPO equity package.
• Hopper covers 100% of the premiums for a group Health and Dental insurance plan.
• Hopper offers life insurance and critical illness coverage to all employees.
• All employees and their dependents have access to an on demand network of international doctors - anywhere and anytime.
• Please ask us about our very generous parental leave, much above industry standards!.
• Unlimited PTO.