Related skills
analytics customer service mentoring leadership implementation_patterns📋 Description
- Manage and develop a 4-6 person Support Engineer team through coaching.
- Escalation point for strategic customers and high-priority APAC accounts.
- Identify and address gaps that inhibit high-quality support.
- Maintain hands-on expertise with Mixpanel platform and product evolution.
- Provide real-time mentorship during live customer issues.
- Conduct regular 1:1s and metrics reviews.
🎯 Requirements
- 5+ years of customer-facing technical support at a software company.
- Proven track record managing high-stakes escalations.
- Deep technical expertise in product analytics and data integration.
- 2+ years mentoring or directly managing technical ICs.
- Ability to teach complex technical concepts and problem solving.
- Experience balancing IC work with team management responsibilities.
🎁 Benefits
- Comprehensive Medical, Vision, and Dental Care.
- Mental Wellness Benefit.
- Generous Vacation Policy and company holidays.
- Enhanced Parental Leave.
- Volunteer Time Off.
- Pre-Tax Benefits including 401(k) and Wellness.
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