Customer Experience Specialist

About AnyRoad

AnyRoad is the leader in experiential marketing software. We were founded on the belief that real-life, in-person experiences offer brands invaluable opportunities to build long-lasting relationships with their consumers, ultimately creating a community of brand advocates and accelerating revenue growth.

AnyRoad offers the only unified platform for experiential marketing that effectively connects back-end processes like booking, ticketing, payments, and more, with first-party data capture, consumer feedback, and analytics. Armed with our platform, leading brands across various industries are able to streamline and scale their event operations, drive continuous improvements in their strategy with actionable insights, and increase the return on investment from every experience.

The Role

AnyRoad is a rapidly growing experiential marketing startup, backed by the world’s leading investment firms (A16Z, Blackrock), that works with some of the largest brands in the world. We are looking for a Customer Experience Agent to support our team. The role is exclusively for individuals residing in the Medellin area.

Your primary responsibility is to provide exceptional support to our customers. This involves responding promptly and professionally to inquiries via email and chat, ensuring a high level of customer satisfaction. You’ll need excellent communication skills to effectively address customer concerns and questions. You will play a vital role in maintaining high customer satisfaction levels and contributing to the company’s success through excellent service and support.

Schedule: You will work a rotating shift plan for coverage. Typical shifts are 9 am to 5 pm, 12 pm to 8 pm, and 3 pm to 11 pm Colombia time. Expect occasional weekend shifts with advance notice.

Why Join Us?

We are a small, talented, and agile team working hard to define a new product category and having fun doing it.

Diversity and inclusion are integral to our company's values and growth. We are proud to be a gender-balanced organization and actively encourage applications from underrepresented communities.

Backed by prominent investors such as a16z, Runa Capital, BlackRock, and Kaiser Permanente.

Work with leading global brands across many industries

Hybrid & remote work environments. We have offices in the US and an office in Greece and a presence across EMEA and LATAM, including Medellin, Colombia.

Competitive salary aligned with experience and local market rates

Our Commitment to Diversity & Inclusion

AnyRoad is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. We are committed to considering all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any characteristic protected by law. If you require accommodation during the job application process, please notify people@anyroad.com for support.

If you’re excited about helping brands create memorable experiences and you’re passionate about delivering excellent customer support, we’d love to hear from you. Even if you don’t meet every single requirement, we encourage you to apply, we value curiosity, motivation, and a growth mindset as much as experience.