Escalations Representative

Escalations Representative at Angi

Location: Remote (United States)

Angi is seeking an Escalations Representative to manage high-priority customer issues and ensure timely, accurate resolutions. This remote role is open to candidates in the United States.

Responsibilities

• Handle escalated customer inquiries and cases with professionalism and empathy.
• Collaborate with cross-functional teams including Support, Billing, and Security to resolve complex issues.
• Document all interactions, resolutions, and follow-ups in the case management system.
• Identify root causes of escalations and contribute to process improvements to reduce future incidents.
• Maintain high levels of customer satisfaction and adhere to Angi's Service Quality standards.

Requirements

• Excellent written and verbal communication skills.
• Strong problem-solving and critical thinking abilities.
• Ability to work effectively in a fast-paced, remote environment and adapt to varying time zones.
• Experience in customer support or escalation handling is a plus.
• Familiarity with Angi's products and services is preferred.

Benefits

• Competitive compensation and benefits package.
• Remote-friendly culture with flexible work arrangements.
• Opportunities for career growth and cross-team collaboration.