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About Anaplan

Anaplan is a leading enterprise planning software company that helps organizations align people, data, and plans across the business. Based in Paris, France, Anaplan enables customers to collaborate effectively and drive improved business outcomes.

Role Overview

As a Senior Customer Success Business Partner at Anaplan, you will cultivate strategic relationships with key customers, drive adoption and value realization of the Anaplan platform, and act as a trusted advisor to executives and cross-functional teams.

Responsibilities

Lead executive relationships with strategic customers in your portfolio
Partner with customers to define success metrics and drive renewal and expansion opportunities
Oversee onboarding, training, and adoption programs to maximize value
Collaborate with Sales, Product, and Professional Services to align on customer outcomes
Monitor health and risk indicators, conduct quarterly business reviews, and develop remediation plans

Qualifications

5+ years in enterprise SaaS customer success, account management, or a related field
Proven ability to influence at executive levels and drive strategic initiatives
Strong communication, presentation, and analytical skills
Experience with CRM and customer success platforms; data-driven mindset
Fluency in English; additional language skills a plus

Benefits

Competitive compensation and benefits package
Health insurance and retirement plans
Learning and development opportunities
Hybrid/work-life balance support where applicable

Anaplan