Related skills
workforce management tableau data visualization excel power bi📋 Description
- Live Queue Monitoring
- Schedule Adherence Management
- Intraday Adjustments
- Incident Management
- Reporting
🎯 Requirements
- Proficiency with WFM tools (Genesys, NICE, or Aspect)
- Professional experience in workforce management
- Advanced Excel and data visualization (Tableau/Power BI)
- Ability to synthesize data into clear exec recommendations
- Bachelor's degree in Statistics, Business, IT, or Operations Management
🎁 Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
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