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tableau power bi demand forecasting nice genesys📋 Description
- Hybrid role based in Bangalore; reports to Director Workforce Management.
- Deliver precise demand forecasting to align capacity with business needs.
- Develop and maintain capacity modeling for optimal resource allocation.
- Execute trend analysis and contingency planning to mitigate service risks.
- Partner with stakeholders to drive continuous improvement and operational excellence.
- Optimize operational performance to balance service delivery with cost efficiency.
🎯 Requirements
- Proficiency with WFM tools such as Genesys, NICE, or Aspect
- Quant methods: moving averages, exponential smoothing, regression
- Experience in workforce management, supply chain, or operations
- Excel and data visualization skills (Tableau/Power BI)
- Synthesize data into exec-ready recommendations
- Bachelor's degree in Statistics, Business, IT, or Operations Management (preferred)
🎁 Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
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