Analyst, Operations Policy and Procedure

📋 Description

• Own research, writing, and editing of process and job guides.
• Own and audit the internal knowledge base for procedures.
• Operate within change management constraints with varying timeframes.
• Translate high-level concepts into clear written material.
• Contribute to a growing program with more structure.
• Serve as SME on procedures; advise leadership on risks and improvements.

🎯 Requirements

• 2+ years of procedural documentation and content creation.
• Bachelor's degree required.
• Formal writing or technical procedural writing experience.
• Exceptional verbal and written communication skills.
• Financial services regulatory and compliance knowledge.
• Experience in a startup, fintech, or fin-serv call center environment.

🎁 Benefits

• Competitive salary and stock option plan
• 100% paid medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives