Own the full lifecycle of support issues raised by high value customers
Troubleshoot and resolve complex inquiries with effective problem solving and accurate information
Coordinate with cross-functional teams for incident communication and resolution
Become a subject matter expert on Airwallex’s functionality and features
Maintain high metrics: CSAT, response time, resolution rate, efficiency, quality

🎯 Requirements

1+ years of customer service or technical support experience
Spanish speaking a plus
Excellent verbal and written communication skills in English
Adaptability and resilience for handling complex interactions and frequent change
Fintech experience a plus

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