Related skills
communication ai cross-functional collaboration knowledge base product feedback📋 Description
- Deliver a world-class customer experience.
- Act as first line of defense for all customers globally.
- Guide customers through features to maximize value.
- Partner with product management and engineering on roadmap and improvements.
- Be the customer’s point of contact with updates and resolutions.
- Learn the AlphaSense product; contribute to knowledge base.
🎯 Requirements
- 1-2 years in client/product support.
- Customer-first mindset; enjoys solving complex problems.
- Team player; entrepreneurial mindset; helps others.
- Strong communicator; explains complex issues clearly.
- Analytical, proactive; builds cross-team relationships.
- Interest in AI, technology and software.
🎁 Benefits
- Cross-functional exposure across business units.
- Launchpad for personal growth and career development.
- Global team across US, UK, India, Singapore.
- Work on an AI-driven market intelligence platform.
- Be part of a growing, globally distributed company.
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